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Cyera is seeking a Principal Customer Success Engineer to lead strategic relationships with the company's largest enterprise customers. This is an executive-facing role designed for an experienced security, data, or transformation leader who can operate credibly with C-suite stakeholders while driving complex, enterprise-wide data security programs.
In this position, you will serve as the strategic owner of customer engagement, guiding organizations from initial deployment through long-term adoption, maturity, and value realization. You will help customers establish and execute comprehensive Data Security Posture Management (DSPM) and broader data security strategies.
Key responsibilities include:
Strategic Leadership: Act as the primary executive-facing leader for major customer relationships. Build trusted relationships with CISOs, CIOs, Chief Data Officers, Risk and Compliance leaders, and other senior stakeholders. Guide customers through their data security journey by helping define strategy, priorities, operating models, and success measures. Lead executive steering committees and strategic reviews. Bring a strong point of view, challenge assumptions when appropriate, and influence decision-making at all organizational levels.
Program Ownership & Delivery: Own the overall success of the customer's Cyera program and strategic roadmap. Orchestrate all Cyera teams involved in the engagement, including Customer Success Engineering, Managed Services, Deployment, Professional Services, Support, Product, and Sales. Align customer and internal stakeholders around shared objectives and measurable outcomes. Drive program governance, risk management, and executive communications across multiple workstreams. Ensure customers progress through adoption and maturity milestones.
Value Realization & Growth: Ensure customers achieve measurable business, operational, and security outcomes from their Cyera investment. Help customers expand and mature their DSPM programs. Identify opportunities to extend Cyera's impact across additional business units and use cases. Partner with Sales and Customer Success leadership to support long-term account growth, renewals, and expansion.
Product & R&D Partnership: Act as the voice of the customer within Cyera. Partner with Product Management and R&D teams to advocate for customer requirements and influence product direction. Align customer priorities with Cyera's roadmap.
