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Netomi is the leading agentic AI platform for enterprise customer experience, working with Fortune 100 brands like Delta Airlines, MetLife, MGM, and United to enable AI automation at scale across customer journeys. The Principal Account Manager, Strategic Accounts is a senior individual contributor role focused on driving long-term success and expansion within Netomi's most complex Strategic and Enterprise accounts.
You will own full commercial accountability for retention, renewals, and expansion of top-tier enterprise accounts, including holding a quota and driving platform-wide expansion. This role demands exceptional ability to navigate large, siloed organizations, secure buy-in across multiple executives and departments, and execute programs that deliver transformative business value.
Key responsibilities include: serving as the primary point of contact for C-suite stakeholders, translating complex AI capabilities into compelling business-value narratives; developing and governing long-term technical and business roadmaps that ensure measurable, board-level ROI; acting as a strategic force multiplier to break through organizational silos and unblock stalled programs; designing and leading comprehensive implementation programs that coordinate technical, product, and business activities; identifying and converting new use cases and departments into expansion opportunities; and serving as the escalation point for program roadblocks, utilizing superior negotiation and problem-solving skills to overcome obstacles.
You will be responsible for the financial health and commercial structure of accounts, proactively identifying internal roadblocks and competing priorities within customer organizations. This is a hands-on, executive-level role requiring deep account penetration, multi-year roadmap development, and the ability to translate complex AI performance data into clear narratives that drive decision-making among competing executive stakeholders. The ideal candidate combines relentless execution mentality with strategic thinking, capable of navigating complexity and delivering aggressive results.
