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Justt is an AI-driven platform that helps enterprise brands and financial institutions manage chargebacks at scale, automating dispute resolution end-to-end and recovering revenue while reducing operational burden on finance, risk, and operations teams.
As a PreSales Engineer, you will be the technical co-pilot in the sales process for complex, high-value deals ($30K+ CARR/ARR). You are accountable for all technical workstreams from initial discovery through contract signature, working closely with Account Executives across the AMER region. This is a pure pre-sale role with no post-launch support responsibilities.
Key responsibilities include:
**Technical Discovery & Scoping**: Lead technical discovery calls with qualified prospects to understand their payment stack, PSP integrations, data architecture, chargeback volumes, and existing dispute processes. Define and scope integration approaches including API connectivity, PSP evidence retrieval, data enrichment options, and custom requirements. Identify gaps, risks, and blockers early, surfacing them clearly to Sales and internal stakeholders. Act as the internal relay between Sales and Product/Engineering when non-standard requirements emerge.
**Demo & Proof of Concept**: Deliver compelling, tailored technical demonstrations adapted to each prospect's environment, stack, and use case. Build and run POC sessions that prove Justt's technical and commercial fit. Handle technical objections confidently and independently, turning blockers into reasons to move forward.
**Statement of Work**: Translate scoping outputs into precise, commercially sound SOWs covering integration approach, timelines, data requirements, and acceptance criteria. Own the SOW as a living document through the sales cycle, updating it as requirements evolve. Hand off clean, complete SOWs to the onboarding SE team at contract signature.
**Sales Partnership**: Operate as a true partner to Account Executives, co-owning deal progression on the technical track. Know when to go deep and when to keep it simple. Represent Justt's technical credibility in enterprise and fintech environments. Maintain a clean Jira board for all active pre-sale engagements and flag capacity/prioritization issues early.
You bring equal measures of technical depth and commercial instinct, with the ability to run rigorous scoping sessions and read a room. This role reports to the Director of Solutions within the Commercial Operations department.
