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Justt is an AI-driven chargeback management platform that helps enterprise brands automate dispute resolution and recover lost revenue. The company works with leading players in the payments ecosystem across multiple regions.
As a PreSales Engineer, you will be the technical co-pilot in the sales process for complex, high-value deals ($30K+ CARR/ARR) across the AMER region. This is a pure pre-sale role focused on winning deals through technical excellence—you do not own onboarding or post-launch support.
Key responsibilities include:
**Technical Discovery & Scoping**: Lead technical discovery calls with qualified prospects to understand their payment stack, PSPs, data architecture, chargeback volumes, and existing dispute processes. Define and scope integration approaches (API connectivity, PSP evidence retrieval, data enrichment), identify gaps and risks early, and act as the internal relay between Sales and Product/Engineering for non-standard requirements.
**Demo & Proof of Concept**: Deliver compelling, tailored technical demonstrations adapted to each prospect's environment and use case. Build and run POC sessions that prove technical and commercial fit. Handle technical objections confidently and independently, turning blockers into reasons to move forward.
**Statement of Work (SOW)**: Translate scoping outputs into precise, commercially sound SOWs covering integration approach, timelines, data requirements, and acceptance criteria. Own the SOW as a living document through the sales cycle and hand off a clean, complete SOW to the onboarding team at contract signature.
**Sales Partnership**: Operate as a true partner to Account Executives, co-owning deal progression on the technical track. Know when to go deep and when to keep it simple. Represent Justt's technical credibility in enterprise and fintech environments. Maintain a clean Jira board for all active pre-sale engagements and flag capacity issues early.
You bring equal measures of technical depth and commercial instinct, with the ability to run rigorous scoping sessions and read a room. This role reports to the Director of Solutions within the Commercial Operations department.
