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Rippling is a unified platform for HR, IT, and Finance that automates the entire employee lifecycle—from onboarding to offboarding. The company has raised $1.4B+ from top-tier investors and is headquartered in San Francisco.
As a Post Sales GRC Specialist, you will be the primary post-sales relationship owner for customers implementing Rippling's automated compliance platform. You are accountable for customer health, retention, and successful audit outcomes, serving as both a strategic advisor and day-to-day partner throughout the customer lifecycle.
Key Responsibilities:
- Own the complete post-sales customer journey, including onboarding, implementation, adoption, and long-term success
- Lead implementation of the automated compliance platform, configuring frameworks, controls, evidence workflows, and integrations
- Act as a GRC subject matter expert for customers, advising on audit readiness, scoping decisions, policy requirements, and control expectations
- Guide customers through the end-to-end audit process, including readiness, evidence collection, observation periods, and auditor collaboration
- Track and manage customer health indicators such as product adoption, audit progress, risks, and timelines
- Translate compliance frameworks (SOC 2, ISO 27001, etc.) into practical, product-driven guidance tailored to each customer's environment
- Build trusted relationships with security, compliance, IT, and executive stakeholders
- Identify risks to customer success early and proactively drive mitigation plans
- Partner cross-functionally with Product, Engineering, Sales, and Support to improve customer experience and inform product roadmap
- Provide feedback on real-world customer needs to help shape the evolution of the compliance platform
Note: Rippling values in-office collaboration and expects office-based employees (those within a defined radius of a Rippling office) to work in the office at least three days per week.
Requirements:
- 2+ years of hands-on GRC or security compliance experience, including direct involvement with frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, or similar; ideally with public accounting (Big 4) or in-house audit at a SaaS company
- 2+ years of experience in a customer-facing role within a SaaS environment, such as Customer Success, Account Management, Solutions Consulting, or Post-Sales Implementation
- Demonstrated experience guiding customers through cybersecurity audits, including audit readiness, evidence collection, observation periods, and auditor interactions
- Hands-on knowledge of security and compliance frameworks such as SOC 2, ISO 27001, ISO 42001, HIPAA, GDPR, CMMC, etc.
- Familiarity with the cybersecurity audit process, either through direct audit participation, consulting, or in-house compliance ownership
- Ability to translate complex compliance requirements into clear, actionable guidance for customers
- Strong customer-facing communication skills and comfort engaging with both technical and non-technical stakeholders
- Experience managing multiple customer implementations or projects simultaneously
- Problem-solving mindset and ability to operate in a fast-paced, evolving environment
- Familiarity with SaaS security concepts (cloud infrastructure, access controls, logging, vulnerability management, etc.) preferred
- Experience with automated compliance platforms, including implementing or supporting an automated compliance or GRC platform, is a strong plus
- Relevant certifications (CISA, CISSP, CISM, CIPP, etc.) are helpful but not required
