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Salary: CAD 75,000 - 85,000 / annual
MedEssist is a University of Toronto and Google Accelerator-backed healthtech startup serving over 800 pharmacies across Canada and the US. The company has built a class-leading technology and AI platform to help pharmacies transition into clinics, offering products ranging from standalone tools (Incident Reporting, IVR, Deliveries) to full platform adoption and the MedEssist Access to Care program. Over half the team are healthcare professionals.
As a Pharmacy Success Manager, you will be the primary point of contact for pharmacy customers, driving adoption and satisfaction across the platform. Your responsibilities include:
• Conduct strategic "check-in" calls with pharmacies to advise on platform utilization and best practices
• Lead "Talk to a Pharmacy Advisor" calls and live product demonstrations
• Monitor and respond to inbound inquiries via email and phone from prospective and current customers
• Serve as the product expert, translating complex features into clear value propositions for pharmacists
• Proactively reach out to newly opened pharmacies with onboarding advice and product demos
• Operate independently and drive projects from conception to completion
You will work in a fast-paced, high-growth environment with significant autonomy and opportunity for career development. The role is based at The University of Toronto downtown campus or Calgary, Alberta, with hybrid flexibility.
REQUIREMENTS:
• Licensed pharmacist or pharmacy technician with community pharmacy experience
• Ability to handle ambiguity and embrace new challenges
• Strong independent work ethic with project ownership mentality
• Product expertise and ability to communicate complex features clearly to healthcare professionals
