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Gusto is seeking a strategic People Process Transformation Lead to drive the evolution of its People Operations ecosystem. Reporting to the People Systems & Operations organization, this role sits at the intersection of strategy, technology, and operations, partnering across HR, Legal, Finance, and business leaders to redesign how work gets done from hire to retire.
Key responsibilities include developing and executing a multi-year strategy for transforming People Operations processes. You'll analyze end-to-end employee lifecycle workflows to identify friction, inefficiencies, and opportunities for simplification, then redesign processes using Lean, service design, and automation principles. You'll consult with technical partners to understand how tooling, AI, and agentic solutions can support improved efficiency, and build business cases that quantify operational impact, employee experience improvements, and ROI.
The role involves driving technology-enabled improvements by partnering closely with People Technology to implement solutions that improve operational efficiency. You'll evaluate opportunities to leverage workflow automation, AI, integrations, self-service capabilities, and system enhancements, ensuring process design and technology decisions work together to create sustainable solutions.
You'll provide leadership for HRIS Operations, owning operational governance for core HR system transactions and data processing while ensuring accuracy, compliance, and service level achievement. You'll also lead the People Services team responsible for employee and manager support, improving service delivery through knowledge management, self-service optimization, and case management improvements.
Additional responsibilities include establishing operational governance by defining standards, process ownership, and documentation across People Operations; creating KPI dashboards measuring efficiency, quality, service levels, and employee experience; and leading and developing teams across HRIS Operations and People Services. You'll foster a culture of continuous improvement and build organizational capability in process improvement methodologies and change management.
