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Illumio is seeking a People Operations Partner to support the Engineering, Product, and Customer Experience (CX) functions across the employee lifecycle. Reporting to the Manager of People Operations, you will serve as the primary operational partner for these business units, managing day-to-day people operations while also owning Illumio's global Contingent Workforce Program and providing immigration support.
Key responsibilities include:
**Employee Lifecycle Management**: Serve as the primary People Operations Partner for Engineering, Product, and CX teams. Manage employee lifecycle processes including onboarding, job changes, promotions, transfers, leaves, and offboarding. Maintain accurate employee records in Workday and other people systems. Respond to employee and manager inquiries, resolve issues, conduct exit interviews, and support workforce planning and organizational changes.
**Contingent Workforce Program**: Own and manage Illumio's global contingent workforce program end-to-end, including onboarding, extensions, conversions, offboarding, and systems access governance. Advise managers on appropriate engagement models and ensure compliance. Manage staffing vendor and agency relationships, including escalations, renewals, and operational reviews. Maintain program documentation, SOPs, and enablement materials. Track worker populations and program metrics to flag risks and improve governance.
**Immigration & Mobility**: Support U.S. immigration operations in partnership with external immigration counsel. Track visa expirations, I-9 reverifications, mobility activities, and case status. Coordinate with Legal, Payroll, Finance, and external counsel on global mobility cases.
**Process Improvement & Reporting**: Identify process gaps and recommend scalable solutions. Use Workday and Microsoft Fabric to run reports, conduct audits, and analyze workforce data. Partner with People Team and cross-functional stakeholders on process alignment and project delivery.
The role requires 4 on-site days per week at Sunnyvale headquarters.
**Requirements:**
- 5+ years of experience in HR/People Operations or related HR Generalist role, with experience supporting Engineering, Product, and CX organizations preferred
- Experience managing global contingent workforce programs required
- Experience supporting U.S. immigration program required
- Strong knowledge of employee lifecycle processes and HR operations best practices
- Experience with Workday and Microsoft Fabric or similar analytics platform, with ability to turn data into actionable insights
- Exceptional attention to detail and sound judgment handling confidential employee information
- Strong organizational, communication, and stakeholder management skills with ability to balance multiple priorities in fast-paced environment
- Bachelor's degree or equivalent experience preferred
