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Abridge is an AI-powered healthcare platform that transforms patient-clinician conversations into structured clinical notes in real-time. Founded in 2018, the company is a fast-growing startup with offices in San Francisco, New York, and Pittsburgh, working to set industry standards for responsible AI deployment in healthcare.
The People Operations Generalist will join the People team to manage core HR operations as the company scales. This is a hybrid role (Mondays, Wednesdays, Fridays in-office) reporting to the Head of People Operations.
Key responsibilities include:
**HR Support & Systems:** Triage and respond to employee HR questions via ticketing system with quick, accurate responses. Use Rippling HRIS daily to manage employee data, pull reports, and identify/fix data issues proactively. Identify recurring ticket themes and convert them into self-serve resources or process improvements.
**Onboarding & Employee Lifecycle:** Own the complete new hire onboarding process from offer through first day, including paperwork, Rippling setup, and IT coordination for devices and access. Continuously improve the onboarding experience as hiring accelerates.
**Benefits & Workers' Compensation:** Administer employee benefits including enrollments, qualifying life events, open enrollment, and renewals. Serve as the primary point of contact for employee benefits questions. Manage workers' compensation claims from initiation through resolution.
**Compliance:** Manage compliance programs including audits, harassment prevention training, and regulatory mandates. Lead compliance reporting (EEO-1, state-specific filings) ensuring timely and accurate submissions. Maintain internal documentation and build scalable processes. Support audits and respond to regulatory inquiries with organized documentation.
**Cross-Functional Partnership:** Collaborate with Payroll, Legal, Finance, and IT to ensure seamless employee experiences. Fill operational gaps and bring clarity and structure to processes as the organization grows.
The ideal candidate is proactive, solutions-oriented, and comfortable with ambiguity in a fast-paced environment. They move quickly, own details, switch between tasks easily, and have a bias for action.
**Requirements:**
- 3–5 years of experience in People Operations, HR Generalist, or HR Coordinator roles
- Hands-on experience with an HRIS (Rippling strongly preferred)
- Experience administering benefits and managing workers' compensation claims
- Working knowledge of federal and multi-state compliance requirements, including EEO-1 reporting and required training mandates
- Ability to self-prioritize in a fast-paced environment with shifting priorities
- Proactive, solutions-first mindset with ability to identify and fix gaps independently
- High attention to detail and strong organizational skills
- Excellent written and verbal communication skills, with ability to explain HR and compliance topics clearly to employees
