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Jobber is a SaaS platform helping small home service businesses (plumbers, painters, landscapers) manage quoting, scheduling, invoicing, and payments. The company has been recognized by Great Place to Work and named to Deloitte Canada's Technology Fast 50 and Globe and Mail's Canada's Top Growing Companies.
The People Business Partner is an intermediate-level individual contributor role embedded within a business unit, reporting to the Senior Manager, People. This is a hands-on position balancing strategic HR advisory with operational execution.
Key responsibilities include:
- Develop a people agenda aligned with the business unit's strategy, addressing capability gaps, engagement, retention, and succession planning
- Advise senior leaders and managers on performance management, compensation, team structure, and organizational change
- Coach first-time and early-tenure managers through people leadership challenges
- Own the full employee lifecycle: performance management, leaves, accommodations, returns to work, internal mobility, and exits
- Manage employee relations independently, including sensitive and legally complex cases
- Run performance cycles end-to-end: expectations, documentation, improvement plans, and difficult conversations
- Assess organizational structures and spans of control; identify people vs. design problems
- Track leading indicators on engagement, performance, and retention; drive action plans
- Use AI to augment work—delegate research and drafting to agents, analyze group data for leadership insights
- Identify process gaps and propose solutions to reduce manual escalations
- Collaborate cross-functionally with Talent Development, Total Rewards, and Talent Acquisition
The role requires working at two altitudes: strategic diagnosis and advice at the senior level, plus hands-on execution (documentation, leave administration, case management). You work independently on decisions that matter and bring recommendations rather than questions to leaders. The position offers a balance of strategy and execution for someone seeking both.
