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Niural is a modern global payroll platform offering US Payroll, US PEO, Global EOR, Global payroll, and Global Contractor management in a single unified platform powered by AI. The company provides a next-gen HR and payroll solution with its own payroll tax engine and modern payment rails.
You will serve as the primary point of contact for existing PEO clients, acting as a bridge between payroll operations and customer success. Your responsibilities include:
- Serve as the main point of contact for existing payroll clients, providing exceptional customer service and support
- Maintain and build strong client relationships
- Respond to and resolve client inquiries related to payroll, taxes, and benefits in a timely and professional manner
- Assist client employees with payroll and benefits-related questions
- Collaborate closely with internal teams (payroll operations, benefits, engineering, and sales) to investigate and resolve client issues efficiently
- Maintain accurate client records, document interactions, and ensure compliance with internal processes and payroll regulations
- Suggest workflow improvements to enhance accuracy, efficiency, and client experience; work with engineering to provide feedback on client pain points and product improvements
- Monitor payroll deadlines and review/audit payroll data for accuracy
- Audit monthly client payroll invoices
- Help build and maintain internal knowledge bases, FAQs, and client resources
- Support clients during annual open enrollment
- Process and report new hires to appropriate state agencies
- Monitor client tax setups and add new states to client accounts when applicable
- Process EOR salary updates and Canada/US EOR payrolls
- Assist payroll operations with special projects as needed
You'll thrive if you're detail-oriented with strong organizational skills, provide high-quality customer service, communicate clearly and professionally across teams and with clients, proactively identify issues and collaborate to resolve them, and are comfortable managing multiple responsibilities in a fast-paced environment.
REQUIREMENTS:
- At least 2 years of PEO payroll experience
- Strong understanding of payroll processes, tax compliance, and benefits administration
- Experience handling client inquiries related to payroll and benefits
- CPP or FPC certification preferred
- Experience with US and Canada payroll processing preferred
- Ability to audit payroll data with strong attention to detail
