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Brex is an intelligent finance platform enabling companies to spend smarter and move faster across 200+ markets. The company combines global corporate cards and banking with spend management, bill pay, and travel software, serving tens of thousands of leading companies including DoorDash, Coinbase, Robinhood, and Zoom.
The Operations team is the backbone of Brex's mission, owning credit, fraud, money movement, and payments. Payment Partner Operations specifically owns the operational foundation for Brex's external partner ecosystem.
In this role, you will define how Brex launches, manages, measures, and improves partner programs. You'll own the complete operating model—from SLAs and KPIs to reporting, fee reconciliation, issue management, and performance reviews. You'll work across Payment Partnerships, Operations, Product, Engineering, Finance, Legal, Compliance, and external partners to build scalable, well-controlled programs.
Key responsibilities include:
- Define and own the operating model for partner management, including processes, decision rights, governance, documentation, and escalation paths
- Establish partner SLAs, KPIs, reporting cadences, and performance-review mechanisms; hold stakeholders accountable
- Build reporting that provides visibility into partner performance, operational health, volume, quality, incidents, risks, and opportunities
- Own fee reconciliation and related controls, ensuring invoices, contractual terms, payment calculations, and records are accurate and resolved on time
- Lead operational readiness for new partners, products, workflows, and program changes, including requirements, launch plans, testing, training, and post-launch monitoring
- Manage partner incidents and escalations, coordinate root-cause analysis, and drive corrective actions
- Identify process gaps and automation opportunities that improve partner experience and strengthen controls
- Partner with cross-functional teams to resolve complex issues and translate partner needs into scalable solutions
- Create executive-ready updates synthesizing performance, risks, financial impacts, and recommended actions
The role is based in the São Paulo office with a hybrid model requiring a minimum of three coordinated days in-office per week (Monday, Wednesday, Thursday). Up to four weeks per year of fully remote work is available.
REQUIREMENTS:
- 3+ years of experience in partner operations, payments operations, financial operations, vendor management, or related role in fintech, banking, or regulated environment
- English proficiency/fluency, both written and spoken (interviews conducted in English)
- Demonstrated experience building operating programs, not just managing established workflows
- Strong experience defining SLAs, KPIs, and governance structures and using them to improve external-partner performance
- Experience with fee, invoice, or financial reconciliation processes, including investigation and resolution of discrepancies
- Strong analytical skills and comfort using spreadsheets, data tools, SQL, or similar tools to build reporting and identify trends
- Excellent cross-functional communication and stakeholder-management skills, including ability to influence senior internal and external partners
- Sound judgment, strong attention to detail, and ability to operate effectively in ambiguous, high-stakes situations
- Builder mindset with bias toward scalable processes, clear ownership, and AI-centric automation
BONUS QUALIFICATIONS:
- Experience in payment rails, banking partnerships, card networks, fintech infrastructure, or money movement
- Experience managing third-party vendors or regulated financial-services partners
- Experience with audit-ready controls, compliance requirements, and contractual-performance obligations
- Experience applying AI or automation to reconciliation, reporting, quality assurance, or operational workflows
