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Pennylane is a fast-growing fintech SaaS platform providing accounting and financial management software for SMEs and tax advisory firms across Europe. As Partner Success Manager, you will be the voice of German customers, responsible for their success with the Pennylane platform.
Key responsibilities include:
• Customer Onboarding: Manage complete onboarding of new customers (both businesses and tax advisory firms) onto the Pennylane platform, ensuring rapid time-to-value and adoption.
• Account Management: Serve as primary contact for existing customers, building trusted relationships, identifying upsell opportunities, and ensuring optimal platform utilization to achieve their business goals.
• Proactive Health Checks: Conduct regular reviews and health checks to maximize customer satisfaction, retention, and prevent churn through strategic engagement.
• Cross-functional Collaboration: Work closely with the German sales team and management to optimize processes, provide product feedback, and contribute to Pennylane's strategic growth in Germany.
• Product Expertise: Develop deep expertise in German financial and accounting landscapes, becoming a trusted advisor to customers on best practices and platform capabilities.
You bring 2–5 years of experience in accounting, account management, or customer-facing roles, ideally in tax advisory, SaaS, or fintech environments. A completed training as tax assistant (Steuerfachangestellter), tax specialist (Steuerfachwirt), or tax advisor, or a degree in finance is required. You have deep understanding of SME and tax advisor needs around accounting, invoicing, and financial management. Strong communication skills, empathy, and ability to explain complex topics simply are essential. You're proactive, solution-oriented, and ready to shape processes from the ground up. You're willing to travel monthly within Germany for customer onboarding and to Paris HQ. Native or C2-level German and fluent English are required.
Pennylane offers remote work from anywhere in Germany (with flexibility for EU locations within ±2 hours of CET), 30 paid vacation days, competitive compensation, equity participation, home office budget, coworking allowance, Berlin office access, language learning (Busuu), latest Apple equipment, and regular team events including quarterly Tech Days and annual company retreat.
