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Salary: USD 85,000 - 110,000 / annual
Via is transforming public transportation systems globally through technology-driven solutions. As a Partner Success Manager covering the Western US, you will be the primary relationship owner for city and transit agency partners, serving as their trusted advisor and internal champion.
You will own the full lifecycle of partner relationships, from initial onboarding through complex multi-year contract renewals and service expansions. Key responsibilities include analyzing service performance data to identify improvement opportunities, negotiating renewals that drive year-on-year revenue growth, and advocating internally for partner needs and new product capabilities.
You'll work directly with executive city and agency leadership, translating their operational realities and community needs into concrete service improvements and growth opportunities. This is an individual contributor role requiring strong relationship-building skills, quantitative analysis capability, and the ability to navigate politically sensitive, high-stakes situations with poise.
The ideal candidate has 4+ years of client-facing experience in consulting, customer success, or high-growth tech. You are data-driven, entrepreneurial, and thrive in fast-paced environments. You view success as collective and take pride in mentoring colleagues while delivering strong individual results. You remain calm under pressure and aren't deterred by setbacks or strategic pivots.
