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Salary: USD 70,000 - 80,000 / annual
Via is transforming transportation globally through technology. As a Partner Success Manager on the Via Student Transit team, you'll be at the ground floor of one of the company's fastest-growing verticals, bringing safe, efficient, and flexible transportation to students across the U.S.
In this role, you'll serve as a trusted advisor to school district superintendents and transportation directors. You'll blend strategic relationship management, operational data analysis, and consultative problem-solving to drive customer success and business growth.
Key Responsibilities:
- Build and maintain trusted, empathetic relationships with school district leadership, transportation directors, and operators, serving as their primary point of contact.
- Analyze daily, weekly, and long-term transit performance data to identify challenges and provide actionable recommendations that improve routing, student safety, and operational efficiency.
- Lead contract renewals and service expansions by understanding customer goals, negotiating complex agreements, and growing year-over-year adoption and revenue across your partner portfolio.
- Champion partner needs internally by partnering with product, operations, deployment, and marketing teams to advocate for improvements that address customer and student needs.
- Deliver clear, compelling presentations and operational updates to diverse audiences ranging from school boards and superintendents to frontline transit staff.
- Help establish best practices, success metrics, and operational workflows that enable exceptional partner experiences as the Student Transit vertical scales nationally.
- Travel approximately 50% of the time to support service launches and meet customers on the ground.
Requirements:
- Early-career professional with exposure to client-facing work in sales, business development, customer success, account management, consulting, or B2G/education tech.
- Comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
- Self-starter who thrives in fast-paced, high-growth settings with ambiguity; proactive problem-solver who takes ownership.
- Willingness to travel approximately 50% of the time for service launches and customer engagement.
- Exceptional written and verbal presentation skills; ability to translate complex operational models into simple, compelling concepts.
- Mission-driven interest in modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/customer success is a plus; curiosity, resourcefulness, and willingness to learn are most important.
