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Salary: USD 70,000 - 80,000 / annual
Via is transforming transportation globally through technology. The Partner Success Manager role on the Via Student Transit team is a quota-carrying position focused on bringing safe, efficient, and flexible transportation to students across the U.S. This is a ground-floor opportunity in one of Via's fastest-growing verticals.
You will serve as the primary point of contact for school district leadership, transportation directors, and operators. Your responsibilities include:
• Building trusted, durable relationships with school district leadership through empathy, responsiveness, and deep understanding of their priorities and operational challenges.
• Analyzing daily, weekly, and long-term transit performance data to identify what's working, spot challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
• Leading contract renewals and service expansions by understanding customer goals, negotiating complex agreements, and driving year-over-year adoption and revenue growth across your partner portfolio.
• Championing partner needs internally by building strong partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to strategic discussions and advocating for improvements.
• Delivering clear, compelling presentations and operational updates to diverse audiences—from school boards and superintendents to frontline transit staff—adapting your communication style to each audience.
• Establishing best practices, success metrics, and operational workflows that enable exceptional partner experiences as the Student Transit vertical scales nationally.
This role requires approximately 50% travel to meet customers on the ground and support service launches in cities across the country.
REQUIREMENTS:
• Minimum 2 years of client-facing experience in sales, business development, customer success, account management, consulting, or B2G/education tech.
• Comfort with operational data analysis; ability to extract meaningful insights and translate numbers into clear strategic narratives.
• Self-starter mentality with ability to thrive in fast-paced, high-growth environments with ambiguity; proactive problem-solving.
• Excitement about taking ownership of service launches, coordinating across teams, and representing Via confidently and empathetically on the ground.
• Exceptional written and verbal presentation skills; talent for translating complex operational models into simple, compelling concepts.
• Mission-driven mindset focused on modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/customer success is a plus; curiosity, resourcefulness, and willingness to learn are most important.
