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Signal 1 is a 30-person, well-funded startup building an AI Management System (AIMS) for health systems to accelerate responsible AI adoption. AIMS provides visibility and control across AI portfolios, with deployments at top-20 US health systems.
As Partner Success Manager, you will be the primary business lead for an assigned portfolio of health system customers, accountable for proving and growing the value AIMS delivers. You'll define KPIs that matter to each customer, measure outcomes (risk reduction, governance maturity, time-to-approve), and turn results into executive value stories for CIOs, Chief AI Officers, and AI governance committees.
Key responsibilities include:
- Owning value measurement for each account: defining KPIs with sponsors, establishing baselines, and reporting outcomes
- Running quarterly business reviews and producing executive value reports
- Leading discovery of business and technical requirements, supporting sales and delivery in scoping contracts
- Coordinating implementations with delivery and engineering to accelerate time-to-value
- Driving renewal readiness and identifying expansion opportunities
- Cultivating trusted relationships with C-suite executives as their day-to-day strategic partner
- Bringing customer insights back to product, engineering, sales, and marketing
- Building scalable playbooks for the Partner Success function (value measurement, QBR, renewal)
This is a senior individual-contributor role blending value measurement, executive reporting, customer success, renewals, solution engineering, and delivery coordination. You'll work closely with functional and technical leaders at customers and with internal engineering, product, delivery, and sales teams. The role includes travel to customer sites approximately 2x/month.
REQUIREMENTS:
- 5+ years of experience in health technology, strategy/operations, or consulting; customer-facing experience at a SaaS or health tech company (customer success, account management, or client delivery) preferred
- Executive experience engaging senior audiences (CIOs, Chief AI Officers) and translating complex results into clear stories, decks, and written deliverables
- Proven ability to define, measure, and report value including non-financial outcomes (risk reduction, compliance, quality, governance)
- Experience running steering committees and QBRs, and supporting renewals or expansion in SaaS environments
- Working fluency with AI-enabled products or analytics programs (predictive and/or generative), including model use cases, workflows, and responsible AI in production
- Strong analytical, solutioning, and project leadership skills; ability to diagnose operational gaps and drive cross-functional delivery in healthcare settings
- Excellent storytelling and communication skills for client-ready decks, work plans, and Excel models for executive, technical, and non-technical audiences
- Comfort with ambiguity; ability to find opportunity in unstructured situations and deliver with minimal direction
- Willingness to travel to customers ~2x/month
- Bachelor's degree or equivalent
Bonus: healthcare background, AI experience, digital transformation expertise, experience with health system AI governance committees, or healthcare strategy consulting.
