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As a Partner Success Manager at Xero, you will drive growth across the accounting and bookkeeping partner ecosystem in New Zealand. You'll serve as a trusted advisor to partner firms, helping them maximize value from the Xero platform while increasing their own revenue and supporting their small business clients.
Your core responsibilities include developing and executing territory plans to boost adoption of Business Edition plans and connected payment services, planning and hosting educational events for partners, and deepening online strategies to increase active users and drive adoption of adjacent products. You'll use Salesforce to monitor relationship health, identify churn risks, and uncover upgrade opportunities.
Reporting to the Manager of Partner Success, you'll collaborate closely with Partner Consulting teams to deliver seamless service and ensure partner feedback shapes product and strategy decisions. The role is based in Auckland with a hybrid model that combines remote flexibility with in-office "boost days" for team collaboration.
You bring proven sales performance in fintech or accounting software, strong relationship-building skills with senior stakeholders, and public speaking ability for partner events and webinars. You work autonomously, take initiative to exceed targets, and are genuinely passionate about the online accounting market and helping partners succeed. This is a permanent, full-time position.
