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As a Partner Renewal Specialist at Diligent, you will own and manage the end-to-end renewal process for a portfolio of channel and strategic partners. Your primary focus will be driving retention, minimizing churn, and identifying expansion opportunities within the partner ecosystem.
Key responsibilities include managing renewal pipelines and forecasting, building strong relationships with partner account managers and decision-makers, and tracking renewal health to identify at-risk accounts early. You will develop mitigation strategies in collaboration with Partner Success and Sales teams, negotiate renewal terms including multi-year agreements and price uplifts, and analyze partner usage data to inform renewal conversations and upsell opportunities.
You will work cross-functionally with Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes. Maintaining accurate records in Salesforce CRM and contributing to the development of partner renewal playbooks and best practices are also core to the role.
This is a commercially focused position requiring strong relationship management skills, analytical rigor, and deep understanding of SaaS renewal motions. You will manage a large book of business across multiple partner segments simultaneously, requiring excellent organizational skills and the ability to influence at multiple levels within partner organizations.
