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Salary: USD 93,000 - 130,000 / annual
1Password is seeking an experienced MSP Partner Manager to drive growth and success with Managed Service Provider partners. This role sits at the intersection of customer success, sales, and account management, requiring someone who can manage a diverse portfolio of MSP accounts while identifying expansion opportunities and ensuring successful deployments.
You will oversee account management for MSP partners, proactively identifying upselling and cross-selling opportunities to increase ARR. You'll conduct regular business reviews to assess partner needs and address challenges. On the sales side, you'll actively manage your deployment pipeline, develop tailored proposals, and collaborate with the sales team on joint initiatives.
MSP deployment management is a core responsibility: you'll lead onboarding for new MSPs, coordinate implementation plans with solutions teams, monitor deployment progress, and train MSPs on 1Password's enablement materials. You'll cultivate strong relationships with partners, providing coaching and guidance to help them meet usage targets, and engage with key stakeholders including C-suite executives.
You'll also streamline onboarding processes, monitor customer success metrics, and advocate for MSP feedback within 1Password to inform product and service development. Cross-functional collaboration with internal teams is essential to ensure a seamless customer experience.
1Password is a market-leading enterprise password manager and Unified Access Management platform trusted by over 180,000 businesses, from Fortune 100 companies to innovative AI firms. The company has surpassed $400M ARR and has been on the Forbes Cloud 100 for four consecutive years. This is a remote-first role within the US, offering competitive compensation, equity, and comprehensive benefits.
