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Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The company operates a world-class, multifaceted brokerage with offices across six regions and invests heavily in trading technology to deliver comprehensive end-to-end trading experiences for clients ranging from beginners to institutional-level traders.
In this role, you will own a defined portfolio of active Thai market clients and drive measurable revenue growth through deeper product utilization, lower churn, and portfolio value compounding. You will lead the full post-acquisition relationship cycle from onboarding completion through long-term retention, delivering quantifiable reductions in churn within your assigned client base.
Key responsibilities include:
- Managing a live book of active Thai market clients, driving increased trading volume, net deposits, and lifetime value
- Delivering against individual revenue and portfolio growth targets by identifying upsell and cross-sell opportunities mapped to client trading behavior, risk profile, and product usage
- Designing and executing proactive, data-informed outreach strategies that convert passive accounts into high-value, revenue-generating relationships
- Resolving escalated client issues with urgency, owning outcomes end-to-end
- Providing pipeline and portfolio reporting to senior leadership with actionable retention and commercial insights
- Building deep knowledge of Axi's product suite (leverage trading, copy trading, commodity and equity instruments) to credibly advise clients
The Thai market is a priority growth market for Axi. If you have an established network of IB or HNW clients in the Thai trading community, this role leverages that advantage into measurable business outcomes.
REQUIREMENTS:
- 3–5 years of experience managing client relationships in a CFD, FX, or US equity brokerage environment, with a track record of growing and retaining a live trading portfolio
- Hands-on experience with MT4 and MT5 platforms; must understand how clients use these platforms and speak to functionality without needing a product sheet
- Solid working knowledge of leverage trading, copy trading mechanics, and commodity and stock market products, with ability to translate into relevant client conversations
- Existing book of IB or HNW clients in the Thai market is a significant advantage; candidates with established relationships will be prioritized
- Demonstrated ability to hit quantitative targets, ideally including net deposit or revenue metrics at portfolio level
- Comfortable working with CRM data to segment client behavior, prioritize outreach, and report pipeline health to senior stakeholders
- Familiarity with UK or Australian regulatory requirements for retail trading clients is a strong plus
- Thai language fluency is expected given market focus; additional language skills are advantageous
- Commercially sharp with instinct to spot upsell moments without appearing transactional
- Organized enough to manage broad portfolio without letting relationships go cold; decisive enough to escalate and resolve issues before churn occurs
