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Salary: USD 75,000 - 0 / annual
Ennoble Care is a mobile primary care, palliative care, and hospice service provider operating across 11 states (New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia). The company brings clinicians to patients' homes, providing a continuum of care for those with chronic conditions and limited mobility, including remote patient monitoring, behavioral health management, and chronic care management.
The Operations Manager, Palliative Transition Partner will own the centralized operational layer for a growing home-based palliative/hospice care transition partnership. This newly created role is responsible for building strong working relationships with partner stakeholders and standing up a scalable operating model as the partnership expands to new markets.
Key responsibilities include:
**Central Calling & Scheduling Operations:** Manage the team responsible for patient outreach, warm handoffs from referral partners, and referral/screening completion. Own live patient scheduling against a shared calendar system, applying market-specific provider rules without requiring transfers or hand-offs.
**Demand Planning & Reporting:** Forecast staffing needs by market based on referral volume and panel growth. Own and report core central metrics including warm handoff rate, palliative transition rate, engagement rate, visits per patient by acuity, and timely initiation of care. Build recurring reporting cadence for quarterly business reviews and internal leadership updates.
**Team & Operations Management:** Hire, train, and manage the central calling/scheduling staff. Build and maintain standard operating procedures for patient outreach, referral/screening completion, and scheduling across markets. Serve as escalation point when scheduling conflicts or rule mismatches arise between central and market teams.
**Partner Relationship Management & Problem Solving:** Serve as primary operational point of contact for the partner organization, building trusted working relationships with their leadership and market-facing staff. Identify and resolve operational friction collaboratively.
**Requirements:**
- Track record of managing operational rollouts or expansions across multiple sites/markets
- Strong relationship management skills with experience serving as a primary point of contact for an external partner or client organization
- Demonstrated ability to resolve operational friction collaboratively
- Ability to manage teams and build scalable processes
- Experience with patient coordination, scheduling systems, and healthcare operations preferred
