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Rohlík Group is one of Europe's fastest-growing online grocery platforms operating across Czechia, Hungary, Austria, Germany, and Romania. The company combines smart technology, efficient logistics, and sustainability to deliver fresh groceries to over one million customers.
The Operational Excellence team drives continuous improvement and process standardization across Last Mile operations. As Operational Excellence Manager for Last Mile, you will own the design and delivery of a 3–6 month continuous improvement roadmap focused on last mile operations. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance.
Key responsibilities include:
- Owning the last mile improvement roadmap and ensuring initiatives are delivered on time
- Owning initiatives end-to-end, including group-wide projects: framing problems, building and defending business cases, running pilots, measuring impact, and scaling solutions across sites
- Leading adoption of operational best practices in loading, routing, and delivery through coaching and influence
- Partnering with group-level development and performance management teams and local site teams to coordinate projects and performance
- Reading problems in both real operations and data, identifying true causes, and turning fixes into standards
- Documenting processes (VSM, process maps)
You will work with central and local stakeholders to identify bottlenecks in the last mile flow—from route assignment and loading through delivery—and roll out scalable solutions across sites. The role requires travel 2–3 days per week across sites.
Benefits include a strong fixed salary with no bonus games, free lunch daily, fresh fruit and vegetables in the office, flexible work arrangement (3 days in office, 2 days remote), unlimited paid vacation based on trust, free Xtra membership with 10% cashback, and peer recognition programs.
REQUIREMENTS:
- 3+ years of operational experience owning projects or programs in last mile for retail
- Strong leadership and coaching capability
- Excellent communication and stakeholder management skills
- Analytical thinking: ability to define metrics, read data, and separate cause from correlation
- Project management experience
- Willingness to travel 2–3 days per week across sites
PREFERRED:
- Background in e-commerce, grocery, or same-day delivery
- Six Sigma and/or project management certification
