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Fudo is a fast-growing restaurant management software startup operating across Latin America, with leading positions in Chile and Argentina and rapid expansion in Mexico, Colombia, and Brazil. The company combines hospitality industry expertise with technology to help thousands of restaurants improve operations through management software and mobile applications.
The Customer Success team is responsible for guiding clients through their entire journey with Fudo's platform, from initial onboarding and system training through upselling and cross-selling strategies to maximize product adoption.
As an Onboarding Executive, you will establish personalized relationships with new customers during their critical first phase of system usage. Your primary objective is to ensure clients can use the platform autonomously from day one through targeted training, guidance, and ongoing support.
Key Responsibilities:
- Build personalized relationships with new customers and set clear expectations around system capabilities
- Ensure the platform is configured to meet each customer's specific needs
- Monitor account activity including sales volume, printer installation, product catalog uploads, and module adoption
- Ensure timely and complete customer activation processes
- Support activation of FudoPagos payment terminals and online store features
- Maintain daily communication with customers across multiple channels (calls, WhatsApp, support tickets, email)
- Conduct remote system demonstrations
- Understand customer business models to identify how Fudo creates value for their operation
- Identify and mitigate early churn risk
- Guide customers through electronic invoicing integration processes
- Meet established Customer Success team objectives
Requirements:
- Bachelor's degree or advanced student status in Business Administration, Marketing, Industrial Engineering, or related fields (Hospitality and Tourism programs also considered)
- Minimum 2 years of experience in commercial or Customer Success roles, ideally in online sales channels and technology sector
- Experience with CRM tools (HubSpot, Salesforce, or similar)
- Proficiency in Microsoft Office and basic technology knowledge
- Interest in gastronomy is a plus
- Must be based in Colombia, preferably Bogotá
