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EarnIn is a fintech pioneer in earned wage access, enabling people to access their earnings in real-time without mandatory fees, interest rates, or credit checks. The company is backed by top-tier investors including A16Z, Matrix Partners, DST, and Ribbit Capital, and is experiencing rapid growth.
As Office & People Specialist based in Bangkok, you will serve as the local point of contact for the People Partner team, blending people support, site operations, and program coordination. This hybrid role requires 2 days on-site per week and reports to the Head of People & Culture, APAC.
Key responsibilities include:
**People Practices:** Provide Day 1 local onboarding for Thailand employees (office overview, access setup, new hire scheduling, benefits and payroll coordination). Develop deeper understanding of local customs, programs, and policies across APAC. Answer employee questions on EarnIn programs and procedures specific to Thailand. Support global EarnIn people programs and coordinate with broader People Partner teams. Assist with recruiting scheduling and on-site candidate support as needed. Amplify local and broader EarnIn culture and values. Serve as a confidential voice for employees, handling employee relations issues and exit interviews. Support performance management and ensure employees have tools and training to ramp up effectively. Coordinate with L&D on training needs.
**Immigration & Mobility Support:** Coordinate with internal teams and external vendors on employee immigration processes (business travel, relocation, work permits). Support documentation, tracking, and communication. Serve as local liaison for immigration-related questions, partnering with Legal and external vendors. Coordinate visitor visa processes for company-wide activities.
**Office Manager Responsibilities:** Manage office site and coordinate with vendors for provisioning, maintenance, and procurement. Track site expenses and procurement. Coordinate globally with EAs, site leads, FP&A, and administrative teams for budgeting and best practices. Manage vendors for office site, supplies, swag, and lunch services. Onboard new employees with first-day activities and welcome coordination. Serve as POC for existing Bangkok employees on commute, site location, IT, reimbursement, leave, and time-off questions. Coordinate employee records changes with US team. Plan and facilitate monthly employee events including activities, lunches, corporate visitor coordination, and offsites. Work closely with Thailand site lead for smooth operations.
**Requirements:**
- Minimum 3+ years of experience in HR Generalist, HR Manager, People Program Manager, or similar role, preferably in fast-paced, high-growth environment
- Bachelor's degree or equivalent in Human Resources, Business Administration, or related field (HR certification such as PHR or SHRM-CP is a plus)
- Strong problem-solving, reporting, and analytical skills
- High proficiency in Google Applications (Sheets, Docs, Slides, Gmail) and at least one HRIS system (Workday experience is a plus)
- Strong knowledge of HR best practices, employment law, and compliance, including Thailand labor laws and regulations
- Familiarity with immigration or mobility coordination/logistics
- Excellent written and verbal communication skills in English; high EQ and interpersonal skills with ability to build relationships and deliver feedback effectively
- Ability to handle sensitive information with confidentiality, sound judgment, and integrity
- Proactive, resourceful, and able to operate independently with guidance
- Passionate about EarnIn's mission and committed to creating positive impact
- Demonstrated alignment with EarnIn's values (customer first, collaboration, creating impact)
- Results-oriented with strong organizational and time-management skills
- Ability to maintain composure under stress with a learning mindset and sense of humor
