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Dialpad is an AI platform for customer experience that resolves customer problems in real time across voice and digital channels. The company's AI agents learn from human agents and improve with every interaction, helping organizations understand customers, deliver better experiences, and increase operational efficiencies. Dialpad is backed by top-tier investors including Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands like Randstad, Motorola Solutions, Netflix, and major sports organizations.
As a National Account Manager of Channel Sales, you will manage existing partners and recruit new regional partnerships to drive indirect sales in your designated territory. You will become a subject matter expert on Dialpad and its products, leveraging your expertise to educate, train, and build mindshare with partners.
Key responsibilities include:
- Serve as the go-to Dialpad expert for partners in your assigned territory
- Present company presentations and product demonstrations confidently to channel partners
- Recruit and onboard new channel partners through product training, solution demonstrations, and portal access
- Build long-standing relationships with partners and uncover new business opportunities
- Oversee and manage the sales funnel to ensure opportunities progress through the sales cycle
- Collaborate with marketing on partner recruitment webinars and campaigns to increase brand awareness
- Contribute to go-to-market motions
The ideal candidate is scrappy, curious, optimistic, persistent, and empathetic. You should have strong communication skills, the ability to manage multiple partner relationships simultaneously, and a track record of success in channel sales or partnership development. Experience with SaaS products, particularly in communications or customer experience platforms, is valuable.
