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Benchmark Gensuite is seeking a Customer Success Associate to join their team in Aguascalientes, Mexico. This hybrid role combines technical expertise with customer service excellence to support a diverse customer portfolio in the EHS, Sustainability, and ESG Disclosure Reporting space.
You will provide specialized technical guidance and troubleshooting support to customers, documenting findings and recommendations to facilitate long-term support relationships. You'll work closely with leadership to drive customer satisfaction and growth across your assigned portfolio, while supporting business analysis initiatives and helping draft business requirement documentation for project specifications.
Key responsibilities include developing a deep understanding of clients' operations and systems, collaborating with internal teams to meet and exceed customer expectations, and supporting Unit Leads with administrative tasks. You'll conduct thorough technical assessments and develop comprehensive solutions tailored to customer needs.
The ideal candidate holds a bachelor's degree in an administrative, technical, or related field (Industrial Engineering, Computer Science, Marketing with technical orientation) and brings at least one year of relevant customer service experience. You should demonstrate strong technical assessment capabilities, a results-driven mentality, and proficiency in PowerPoint and Excel. Exceptional communication skills—both spoken and written English—are essential, along with strong listening, presentation, and organizational abilities. You'll thrive in a fast-paced, multitasking environment and show willingness to travel and adapt to changing schedules. An empathetic, positive attitude and collaborative approach are critical to success in this role.
