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AppDirect, a subscription commerce platform powering millions of subscriptions worldwide, seeks a Mobile Customer Account Manager to join vCom, its IT lifecycle management subsidiary. vCom helps midsize companies find, buy, and manage IT services in one place, reducing costs and enabling growth.
In this role, you will manage a portfolio of mobile customer accounts, balancing revenue protection with growth in mobility product bookings. You will own the full lifecycle of mobile conversion and upgrade opportunities—from customer outreach and pricing requests through execution—coordinating internal teams to deliver on commitments. You will apply mobile technology expertise and customer analytics to recommend solutions, develop business cases, and identify the strongest opportunities for each account.
You will maintain a disciplined pipeline for assigned opportunities, contributing to conversion, upgrade, retention, and booking-growth goals. You will document account activity, identify process improvements, and independently recommend changes that enhance customer experience and operational efficiency. This is a customer-focused role requiring consultative selling skills, clear understanding of business needs, and the ability to navigate time-sensitive requests with minimal supervision. You will build trusted relationships with decision-makers, end users, and IT professionals while staying composed when resolving issues.
REQUIREMENTS:
- 2+ years of client relations or account management experience
- 2+ years of experience with mobile, cellular, IoT, or related technology solutions
- Experience managing sales opportunities, customer conversions, upgrades, or renewals in a B2B environment
- Ability to interpret account data and use it to prioritize opportunities and customer actions
- Clear written and verbal communication skills for advising customers and coordinating with internal stakeholders
- Strong organization and judgment to manage concurrent customer needs, deadlines, and follow-through
- Bachelor's degree or equivalent practical experience preferred
