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Salary: USD 110,000 - 130,000 / annual
Empathy is a venture-backed healthtech platform transforming how families navigate life's most difficult transitions, particularly loss and bereavement. The company combines technology with compassionate human care, partnering with leading employers, insurers, and financial institutions to deliver support at scale. Empathy currently supports over 50 million people across the US, Canada, and the UK, and has raised over $160 million from top-tier investors including General Catalyst and Index Ventures.
As a Mid-Market Client Success Manager, you will own the entire customer lifecycle for 10-15 mid-market partners, including life insurance carriers and employers. Your responsibilities include supporting partners through implementation, ongoing engagement, upsells, and renewals. You'll manage day-to-day partnership activities such as tracking deliverables, leading partner meetings, and reporting on metrics that demonstrate product value. This is a cross-functional role requiring collaboration with Product, Marketing, Care, and Business Development teams to ensure Empathy meets mutual partnership goals.
You'll need 4+ years of professional experience in account management, customer/partner success, implementation, consulting, or project management. Strong organizational skills, attention to detail, and the ability to thrive in fast-paced, ambiguous environments are essential. A bachelor's degree is required. Preferred qualifications include experience at high-growth startups, familiarity with B2B2C vendor models, proficiency with Salesforce or similar CRM platforms, and comfort pulling data from dashboards for reporting.
The role is hybrid, based in Empathy's Flatiron District office in Manhattan with regular commuting required. Compensation includes a base salary of $110,000–$130,000, variable compensation, equity, and comprehensive benefits including premium healthcare, paid time off, flexible parental leave, 401(k) matching up to 4%, and stock options.
