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ShipIn Systems is an AI-powered maritime fleet intelligence platform that helps shipowners and operators reduce operational risk, improve safety, and enhance decision-making through onboard video analytics and shore-based insights.
You will own a portfolio of small and mid-market maritime customers, serving as the primary point of contact for day-to-day relationship management, account health, and growth opportunities. This role bridges sales, customer success, and operations, requiring close coordination across multiple internal teams.
Key responsibilities include:
**Account Management**: Maintain and grow a portfolio of SMB maritime accounts. Build stakeholder maps, track account health in HubSpot, support renewal and expansion conversations, and coordinate customer meetings and executive engagements. Ensure accurate account records, follow up on open items, and resolve outstanding issues promptly.
**Deployment & Onboarding**: Track the full deployment lifecycle from kit dispatch through installation, commissioning, and AI go-live. Proactively flag delays, coordinate with Ops/IT/CS teams, run deployment meetings, and provide clear status updates. Ensure documentation, logistics, and customer onboarding are on schedule.
**Product & Customer Feedback**: Collect and communicate customer feedback, feature requests, and deployment blockers to Product. Track open requests, identify recurring pain points, and support customer feedback sessions.
**Cross-functional Coordination**: Work with Sales Ops on invoicing and payments, with Marketing on customer events and collateral, and with the Director of Growth on key account support and RFI/RFP submissions.
**Requirements**: 3–5 years in account management or customer-facing roles. Prior maritime industry experience is required (shipping, ship management, chartering, marine operations, maritime tech/SaaS, or technical seafaring background). Strong organizational and communication skills, proficiency with CRM/ticketing systems (HubSpot, Jira), and comfort working across time zones and international stakeholders.
