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Dialogue is Canada's #1 virtual care provider, delivering an integrated health platform offering primary care, mental health, iCBT, EAP, and wellness programs to organizations seeking to improve employee and family wellness.
As a Mid-Market Account Manager reporting to the Manager of Account Management, you will serve as a trusted advisor to a growing portfolio of mid-market clients. Your focus will be on managing renewals, retention, and engagement strategies while identifying and driving long-term growth opportunities.
Key Responsibilities:
- Develop and maintain strategic relationships with clients, ensuring high engagement and satisfaction through regular reporting and proactive communication
- Create performance reviews and curated action plans to help clients achieve and exceed their engagement objectives
- Design and implement renewal strategies based on account health and risk assessment to meet retention targets
- Manage the end-to-end sales process for upsell and cross-sell opportunities within your existing client portfolio, including identification, qualification, and closing
- Optimize internal account management practices and contribute to departmental process improvements
- Mobilize internal and external stakeholders to capture and amplify customer feedback, influencing product and process evolution
- Collaborate cross-functionally to strengthen advisor relationships and drive growth within the client base
Requirements:
- 2+ years of experience in account management, project management, or client services
- Demonstrated track record of performance and success (top-tier company experience, rapid progression, community involvement, history of exceeding objectives)
- Proven ability to build positive relationships with key stakeholders and act as a trusted advisor
- Strong project leadership skills with ability to mobilize internal and external stakeholders and organize task deliverables
- Solid work ethic with proven time-management and prioritization capabilities to deliver results and meet deadlines
- Required: Experience managing or collaborating with Human Resources, Operations, and/or Finance departments
- Strong asset: Salesforce experience or background in the insurance industry
