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ShipBob is seeking a Merchant Success Manager to join its growing Merchant Success team. In this role, you will be responsible for understanding the unique needs of ShipBob's merchant customers and driving their success with the platform.
As a Merchant Success Manager, you will own the merchant experience and serve as a strategic partner to key accounts. Your responsibilities will include:
- Building and maintaining strong relationships with assigned merchant accounts
- Understanding merchant business goals and identifying opportunities to help them succeed with ShipBob's fulfillment solutions
- Proactively identifying upsell and expansion opportunities within your book of business
- Collaborating with cross-functional teams (Product, Operations, Sales) to resolve merchant issues and improve their experience
- Tracking and reporting on merchant health metrics and KPIs
- Conducting regular business reviews and strategy sessions with key merchants
- Serving as the voice of the merchant internally to drive product and service improvements
You will thrive in a high-performance culture where ownership mindset is valued. ShipBob champions continuous learning and innovation, with accessible leadership, bidirectional feedback, and a collaborative environment where everyone steps up to help. The company is results-driven with clear goals, shared accountability, and transparent connection between individual work and company mission.
This is a remote position available to candidates in AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, and WI.
