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PayJoy is a Public Benefit Corporation providing credit solutions to underserved customers in emerging markets. The company uses proprietary secured credit technology, machine learning, data science, and AI-driven fraud prevention to serve over 18 million customers as of 2025, achieving profitability and sustainable growth.
As a Merchant Operations Analyst, you will serve as the primary liaison between PayJoy and its merchant partners across the country. You will manage strategic interactions, drive analysis-backed transactions, and oversee critical projects that strengthen partnerships and accelerate business growth.
Key Responsibilities:
- Provide comprehensive support to merchants across all administrative operations aspects
- Execute payment reconciliations for partner payouts, manage promotions, and ensure timely partner payments
- Guarantee punctual payment of commissions, promotions, incentives, and related compensation
- Support business planning processes including discovery, ideation, initiative sizing, business plan creation, governance setup, and execution launch
- Collaborate with other PayJoy teams to ensure successful execution of regional projects
- Simplify and synthesize complex structures to communicate value effectively
- Travel as needed to support PayJoy account growth
- Cultivate strong relationships with global offices
- Lead improvement projects requiring cross-functional interaction with product development, sales, and other areas
Successful candidates will demonstrate assertive communication, effective problem-solving, commitment to continuous improvement, clear articulation of ideas, ability to lead small teams, positive influence through innovative solutions, and strong dedication to personal and professional growth.
Requirements:
- 3+ years of experience in account support and/or account management in telecommunications, retail, or financial services sectors
- Proven experience managing KPIs
- Strong analytical and communication skills (verbal and written)
- Advanced English proficiency for verbal and written communication
- Advanced proficiency in Google Suite or Microsoft Office, with Excel specialization
- Bachelor's degree in industrial engineering, business administration, or related field
