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Salary: EUR 57,904 - 72,380 / annual
Wolt is seeking a Merchant Onboarding Specialist to onboard restaurants and merchants to the Wolt platform, ensuring a seamless and delightful experience throughout their lifecycle. This role is based in Vienna, Austria, with a hybrid work arrangement that includes significant travel (approximately 50% of the time) to merchant sites across the region and country.
You will report to the Onboarding Lead within Platform Operations and work cross-functionally with sales, account management, operations, product, and analytics teams. Your primary responsibilities include:
- Serving as the main point of contact for merchants during onboarding, delivery, and installation of Wolt hardware products
- Traveling to merchant restaurants to conduct in-person onboarding and training
- Installing and configuring Wolt POS services, including hardware setup, ethernet connectivity, and troubleshooting network issues
- Creating and executing merchant onboarding strategies and support materials in collaboration with Wolt Support
- Training merchant staff on platform usage and best practices to drive adoption
- Managing hardware supply chains and coordinating with 3PL logistics partners for timely delivery
- Developing merchant training materials and documentation
- Learning Wolt software configuration and overseeing implementation of digital ordering and SaaS tools
- Identifying workflow improvements to maximize merchant adoption and revenue
- Proactively flagging issues and sharing learnings with product and support teams
- Adapting quickly in a dynamic, evolving work environment
A typical week involves syncing with sales on new merchant signings, planning and confirming onboarding schedules, ensuring hardware delivery, traveling between venues for installations and troubleshooting, managing inventory, and updating documentation.
Requirements:
- Bachelor's degree or equivalent work experience
- Fluent in both German and English (required)
- 3+ years of work experience in operations or project management; POS/network device experience is a plus
- Strong attention to detail and ability to complete tasks accurately and on time
- Excellent customer support skills (internal and external)
- Proven ability to work cross-functionally with multiple departments
- Proactive mindset with comfort operating at detailed execution levels
- Valid driver's license and willingness to travel 50% of the time
