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Grafana Labs is seeking a Manager of Solutions Engineering for the Americas region to build and lead a high-performing team of Solutions Engineers. In this role, you will own all aspects of team development—recruiting, ramping, mentoring, and coaching—while maintaining a player-coach mentality that balances field responsibilities with team leadership.
You will be responsible for regional build-out in partnership with sales leadership, adopting and developing go-to-market strategies tailored to the observability and monitoring space. Working cross-functionally with Customer Experience, Marketing, Product Management, and Engineering, you'll ensure customers succeed post-sale through professional services, support, training, and customer success programs. You'll drive community and adoption initiatives to broaden usage of both open-source and commercial Grafana products.
Key responsibilities include attracting and developing diverse SE talent, leading from the front with executive sponsorship of key accounts, directing regional planning and outcomes, and partnering with sales on pipeline development and top-of-funnel programs. You'll own quarterly performance metrics, guide customers through discovery and technical validation (POVs, workshops, Mutual Account Plans), and influence product roadmap decisions based on customer and team feedback.
You'll report on team performance cadence, manage pipeline generation targets, and ensure customer requirements are met through close collaboration with Product and Engineering teams. Your impact will extend globally as you help drive the company's financial targets and strategic goals in the region.
The ideal candidate has 5+ years in high-tech roles (Developer, Sales Engineer/Architect, Manager, or similar), direct experience mentoring and managing performance, and familiarity with open-source selling or cloud-first/product-led sales motions. Experience with formal sales methodologies (Command of the Message, MEDDPICC) is valued. You must be located in the US.
