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Fin, an AI Customer Agent company, is seeking a Manager to lead and scale a team of Small Business/Scale Relationship Managers. The role focuses on building an AI-fluent sales team capable of confidently positioning AI-powered customer support capabilities to SMB customers.
Key responsibilities include hiring, onboarding, and coaching Relationship Managers to become consultative sellers who can articulate the business impact of AI solutions. You will own your team's revenue targets, including renewals, expansion, and pipeline generation, while establishing strong forecasting discipline and CRM hygiene. The role requires balancing near-term execution with long-term team development.
You'll enable modern, value-based selling by coaching reps to focus on outcomes and business impact, particularly where AI differentiates Fin's offering. This includes partnering with Product, Enablement, RevOps, and Marketing to translate evolving AI capabilities into clear customer-facing narratives and raising technical credibility across the team.
Cross-functional collaboration is essential—you'll work closely with multiple departments to support AI-driven go-to-market changes, surface customer insights about AI adoption patterns, and contribute to improving sales processes and tooling as the platform evolves.
Required qualifications include 2+ years of sales management experience, proven success selling SaaS solutions in quota-carrying environments, and demonstrated ability to manage and develop revenue-owning individual contributors. Strong coaching skills, particularly with early-career sellers, and the ability to forecast, inspect deals, and operate with rigor at scale are critical.
Nice-to-have experience includes exposure to Small Business or Commercial sales motions, selling technical or AI-enabled products, familiarity with structured sales methodologies (MEDDPICC, Command of the Message), and experience helping customers adopt new technology. The ideal candidate balances empathy with accountability, translates complexity into clarity, and is genuinely excited about AI and its real-world business value.
