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Salary: USD 46,300 - 130,150 / annual
Remote is a global HR platform enabling businesses to recruit, pay, and manage international teams compliantly. This role manages a high-volume, regionally aligned operations team supporting employee onboarding across multiple countries in the Americas.
As Manager of Onboarding Operations, you will lead a team of Onboarding Operations Specialists, owning team performance, delivery quality, and achievement against operational targets and service standards. You will manage all aspects of people leadership including motivation, feedback, performance reviews, and conflict resolution. You will act as an escalation point for complex employee onboarding and operational challenges, coordinating cross-functional ownership.
Key responsibilities include:
- Leading, coaching and mentoring an aligned team, creating an inclusive, high-performing environment
- Owning team performance, delivery quality and operational targets
- Managing all people leadership aspects including performance reviews and difficult conversations
- Serving as escalation point for complex onboarding and operational challenges
- Collaborating with managers globally to drive operational change and maintain alignment
- Using data to track team performance, capacity, quality and risk
- Continuously identifying and implementing process improvements
- Serving as subject-matter expert on global employee onboarding and escalations
- Identifying and prioritizing opportunities to simplify, standardize or automate workflows
- Leading adoption of AI and automation tools within the team with appropriate training and controls
- Partnering with operational excellence, data and technical specialists to define requirements and support implementation
- Measuring whether changes improve efficiency, accuracy, quality, capacity, employee experience or customer outcomes
The role emphasizes operational leadership, process scalability, compliance, and the responsible adoption of AI and automation tools. You will report to the Senior Manager, Onboarding Operations.
REQUIREMENTS:
- Demonstrated people-management experience in a high-volume operational environment
- People-first leadership approach that builds trust, empowers others, and takes accountability for team performance
- Experience developing scalable operational processes while maintaining high standards of quality, compliance, and employee/customer experience
- Understanding of employment and/or labour laws, benefits, payroll processes and employment contracts across multiple countries, or ability to learn quickly
- Strong stakeholder-management skills with ability to work effectively across teams and communicate clearly during complex situations
- Strong operational judgement balancing compliance, team capacity, service quality and scalable delivery
- Comfortable using data to make decisions, monitor performance, identify risks and recommend improvements
- Comfortable using AI and automation tools to improve productivity, service quality and operational consistency
- Ability to identify repetitive work and process friction suitable for automation or AI-assisted workflows
- Experience leading change and helping teams adopt new tools or ways of working
- Ability to partner effectively with technical, data or automation specialists
- Sound judgement in responsible use of AI, including data privacy, security, compliance, accuracy and appropriate human oversight
- Calm under pressure with ability to hold difficult conversations, resolve conflict and escalate appropriately
- Pragmatic, flexible and able to operate independently in fast-paced, international, high-growth environment
- International people operations or HR generalist experience well regarded
- Fluent English; fluency in additional language is a bonus
- Remote work experience considered a plus but not required
