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Salary: USD 125,000 - 150,000 / annual
Plug is a marketplace for used electric vehicles, founded in 2023 by former Tesla executives. The company has facilitated $150M in EV sales and raised a $20M Series A led by Lightspeed Venture Partners. As Marketplace Operations Manager, you will lead and scale the operations function that owns every vehicle's journey through the marketplace end-to-end, from commercial intake and listing to payment, title, and delivery.
You will run the transaction engine day-to-day, owning the daily operating rhythm across Title, Payments, Listings, Logistics, and Commercial to ensure every deal closes clean, every dollar reconciles, and every vehicle moves on time. You'll serve as the escalation point for stuck deals, missed pickups, title rejections, and payment exceptions, using data and AI tools to spot issues early and clear blockers before they reach customers or leadership. You'll coordinate handoffs between functions so the transaction moves as one automated flow rather than separate queues.
You will directly manage function owners across Title, Payments, Listings, Logistics, and Commercial, setting clear goals, running 1:1s, and providing feedback to help each person grow into a true owner of their area. As a player-coach, you'll step in to do the work yourself when the team is at capacity or someone is out of office. You'll build a team culture where AI is the default starting point, coaching each owner to automate their own repetitive work and focus on judgment calls and exceptions. You'll write onboarding playbooks and SOPs with AI tools built into workflows so new hires reach full productivity quickly.
You'll drive marketplace performance by owning core metrics for each function: title turnaround and rejection rate, days to pay or collect and payment accuracy, pickup SLA, on-time delivery, and inventory turn time. You'll get vehicles listed on auction accurately and efficiently with complete, high-quality listings that go live on time. You'll work with Product and Engineering to find, build, and launch AI and automation across the transaction (reconciliation, DMV paperwork, dispatch, listing QC) so volume can grow while speed and accuracy improve. You'll work cross-functionally with Finance, CX, and Program Management to surface trends, find root causes, and ship fixes.
REQUIREMENTS:
- 7+ years in operations, including experience scaling marketplace operations through rapid growth, ideally at a high-growth startup where you built processes that held up as volume multiplied
- Player-coach mindset; you lead from the front and are comfortable doing the work yourself when the team needs it
- Excitement about running an AI-native team, with hands-on experience using AI tools and automation to scale operations, not just headcount
- Strong command of operational metrics, with a track record of improving turn time, speed, and accuracy
- Process builder who writes SOPs, finds bottlenecks, and fixes root causes instead of patching symptoms
