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ClickUp is seeking a Manager of Commercial & XDR Performance to own and drive enablement programs that make the Commercial and XDR sales organizations consistently excellent. This role is responsible for designing and delivering coaching programs, playbooks, and first-line manager (FLM) activation content that directly improve how Commercial teams sell, renew, and expand, and how XDR teams prospect, qualify, and generate pipeline.
Key responsibilities include:
- Proactively identify, deconstruct, and rebuild core Commercial and XDR processes using data, AI, and automation to replace legacy workflows with fundamentally better approaches
- Own Commercial and XDR segment enablement programs end-to-end, from intake and scoping through delivery, FLM activation, and measurement
- Partner with Commercial and XDR functional leadership to identify performance gaps, define success criteria, and design programs that close gaps
- Use performance data, engagement metrics, and leading/lagging indicators to continuously inform program design, prioritization, and iteration
- Design and build program content including coaching playbooks, deal frameworks, renewal and expansion playbooks for Commercial; outbound execution, prospecting, and pipeline generation playbooks for XDR
- Consult with GTM Productivity & Engagement on brief library needs and partner on distribution strategy
- Co-design shared cross-segment programs and own Commercial- and XDR-specific customization and delivery
- Deliver FLM activation content that equips managers to inspect and coach effectively in weekly 1:1s and pipeline reviews
- Engage GTM Onboarding to embed program content in new hire experience
- Partner on measurement, tracking engagement and attribution with relevant indicators
- Report to GTM Performance & Productivity leadership
Required qualifications:
- 5+ years in sales, enablement, content strategy, or product marketing at a SaaS or technology company
- Demonstrated track record building and delivering enablement programs that change seller behavior at scale
- Ability to train seasoned salespeople with credibility
- Deep experience producing, curating, and distributing multi-format enablement content across multiple personas
- Strong editorial judgment: knows what to prioritize, cut, and balance quality with speed
- Proven cross-functional influence and ability to earn trust quickly without direct authority
- AI fluency: credible operator who uses AI and automation to improve enablement workflows
- Data-driven, comfortable using CRM platforms and performance dashboards (e.g., Salesforce, Tableau, Outreach)
- Comfort with ambiguity and building new processes in fast-paced, dynamic environments
- Exceptional written and verbal communication, facilitation, and presentation skills
