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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations dependent on physical operations to harness IoT data for actionable insights. The company serves agriculture, construction, field services, transportation, and manufacturing—industries representing over 40% of global GDP.
As Manager, Customer Success - Scale for Mexico, you will lead the entire Scale (Mid-Market) segment, owning both high-touch and digital success motions. You'll manage a team of Customer Success Managers responsible for a large, geographically diverse portfolio of mid-market accounts. The role combines personal engagement with scaled, tech-touch programs to drive adoption, retention, and growth at volume.
Beyond team leadership, you will directly own and evolve the Digital Scale journey—designing and operating the automated, data-driven customer experience serving Mexico's mid-market portfolio. You'll partner closely with Sales, Services, Support, Product, and Marketing to build a repeatable, high-quality success motion that scales efficiently.
Key responsibilities include: leading and developing a team of CSMs, managing customer relationships across a diverse geographic footprint, designing and implementing digital customer success programs, collaborating cross-functionally to improve customer outcomes, and driving adoption and retention metrics. You'll have autonomy to shape the customer success strategy for the region and opportunities to grow within a hyper-growth, recently public company.
Spanish and English fluency is required. Multilingual capabilities (particularly French) are advantageous given the North American territory breadth.
