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incident.io is a Series B AI-powered incident response platform trusted by leading engineering teams including OpenAI, Netflix, and Airbnb. The company has raised $96M and has helped over 2,000 companies manage more than 1 million incidents since 2021.
You will build and lead the Enterprise Solutions Engineering team, responsible for hiring, coaching, and developing Solutions Engineers who sit at the intersection of product, engineering, and enterprise customers. This is a hands-on leadership role combining team management with direct customer engagement.
Day-to-day responsibilities include:
- Recruiting and hiring exceptional Solutions Engineers
- Coaching team members through customer calls, demos, and deal strategy
- Staying close to pipeline and business metrics, ensuring team focus on high-impact opportunities
- Jumping into large enterprise deals where your experience can influence outcomes
- Shaping how Solutions Engineering scales as the team grows
- Collaborating with Enterprise Sales on technical strategy for major opportunities
- Building relationships with product and engineering teams to serve as the voice of customer feedback
- Developing team technical depth around AI capabilities as the platform evolves
You bring 1-3+ years of experience managing Solutions Engineering teams with a track record of growing individual contributors. You are hands-on by nature—watching calls, diving into deals, and coaching on specifics. You combine technical credibility (earning trust with engineers and technical buyers) with commercial acumen (understanding how complex enterprise deals close). You think operationally about team mechanics: pipeline, targets, enablement, capacity planning, and hiring strategy. You're relationship-focused across all directions: your team, account executives, product, and customers. You thrive with ambition, autonomy, and some ambiguity, and you're comfortable working across time zones.
