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Salary: USD 100,000 - 125,000 / annual
Studs, a category-defining ear piercing and earring brand recognized by Fast Company as one of the 10 most innovative companies in retail for 2023, is seeking a Manager of Employee Relations and Leave to run the systems and administration behind employee relations.
In this role, you will own leave, accommodation, and day-to-day benefits support end to end. You are responsible for keeping every case documented, every ticket moving, and every system current so that when a decision needs to be made, the record is already complete and correct.
You will work directly with employees on leave, accommodation, and work restriction matters. You run the interactive process, coordinate with managers on scheduling implications of restrictions, and carry each case from first notice through return to work. Complex investigations and sensitive terminations are led by the SVP of People; you support them with preparation, documentation, and follow-through.
This role is systems-heavy by design. You own your lane of changes in ADP, keep the case and ticket systems clean proactively, and serve as backup for core People Operations processing to ensure no critical function depends on one person's availability.
Key responsibilities include: owning leave of absence administration end to end (eligibility, notices, tracking, return to work); running the interactive process for accommodation requests with complete documentation; coordinating work and scheduling restrictions with Regional and Studio Managers; serving as the employee point of contact while maintaining confidentiality; managing the employee relations case system (intake, routing, status, ownership, closure); managing the People Service Center ticket queue against defined standards; maintaining documentation completeness and flagging files not ready for decision; tracking corrective action across regions; reporting case volume, type, severity, and trends; preparing investigation and termination materials; executing system and record changes following decisions; maintaining the employee relations playbook; serving as day-to-day contact with benefits broker; supporting enrollment and open enrollment execution; coordinating benefits continuation and COBRA; reconciling benefits deductions with Payroll; owning defined ADP changes; serving as trained backup for core People Operations; and keeping data consistent across systems.
