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ServiceNow's TA Innovation & Infrastructure team is seeking a Manager to lead emerging talent acquisition capabilities and pilot programs. This is a newly created role at the intersection of talent acquisition and AI-native transformation, where you'll work directly with the product organization through the Customer Zero program to shape how ServiceNow finds, evaluates, and hires talent.
You will serve as the execution engine for the TA Innovation roadmap, owning the rhythm and coordination of the innovation portfolio. Key responsibilities include:
• Managing the full lifecycle of pilot programs from kickoff through results, tracking success metrics, organizing workstreams, and ensuring cross-functional teams stay aligned
• Coordinating RFIs for new technology evaluations, managing timelines, inputs, and documentation as the team assesses emerging candidate evaluation tools and platforms
• Owning all portfolio milestones, status reporting, and stakeholder communications to keep leadership informed and engaged
• Developing and communicating the innovation narrative to the broader TA&M organization, translating technical or in-progress work into compelling stories that build momentum with leadership
• Serving as the administrative and fraud management point person for cybersecurity compliance
• Working collaboratively with the Director of TA Innovation, AI Center of Excellence, Cybersecurity, Product, and Technology teams
This role requires someone who thrives in fast-paced, ambiguous environments and can connect dots across teams while maintaining clarity and execution focus.
REQUIREMENTS:
• Experience in TA technology, program management, or innovation-adjacent roles within SaaS or similarly fast-moving environments
• Demonstrated ability to organize complexity—multiple pilots, stakeholders, and timelines—into clear, actionable plans
• Intrinsic motivation and comfort operating with autonomy across execution, coordination, and reporting
• Strong written and verbal communication skills; ability to translate technical or in-progress work into narratives that resonate with leadership
• Collaborative mindset and experience working cross-functionally with diverse teams
• Open to remote or flexible work arrangements
