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Twilio is seeking a Manager for the Deal Desk team to lead commercial deal structuring and support the ISV and MarTech NAMER sales organization. In this role, you will manage a team of analysts while serving as a player-coach on complex, non-standard commercial agreements. You'll build trusted relationships with sales leaders, act as a strategic advisor to sellers, and own deal flow prioritization and review mechanisms.
Key responsibilities include overseeing the partnership between Deal Desk and Sales to ensure commercially sound deal structures that balance price, volume, and risk while adhering to Twilio's financial guardrails. You will lead the architecture and optimization of complex financial models and pricing frameworks for high-value deals requiring executive approval, ensuring absolute accuracy and strategic alignment.
You'll supervise end-to-end quote-to-signature support for strategic deals, including pricing analysis, order form creation, redline evaluation, DocuSign execution, and opportunity closure. As a player-coach, you'll manage team workflow while owning complicated deal work yourself. Collaboration is essential—you'll establish trusted relationships with Product Management, Commercial Legal, Billing Operations, Order Management, and Finance, with the ability to influence policy, process, and tooling automation.
Required qualifications: Bachelor's or Associate's degree plus minimum 5 years in Deal Management, Sales Operations, Sales, Finance, or Business Operations (preferably contracting, procurement, or billing); or 7+ years relevant experience without a degree. Minimum 2 years directly managing a team in a relevant field. Demonstrated ability to manage or delegate complex financial analysis and commercial customization for strategic customer deals. Strong willingness to work closely with account executives throughout the sales cycle and provide exceptional customer service.
About Twilio
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