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Salary: USD 108,000 - 144,000 / annual
Datadog is seeking a Manager of Customer Success to lead and develop a team of Customer Success Managers in Boston. This is a hybrid role where you'll drive customer retention and expansion while building a high-performing team.
Key Responsibilities:
- Hire, coach, and develop Customer Success Managers to deliver exceptional customer outcomes
- Drive the full renewal and expansion sales cycle, negotiating contract terms and overcoming pricing objections
- Serve as a regional/segment owner and escalation point for customer issues
- Motivate your team to foster customer relationships that build trust and achieve consistent revenue growth
- Collaborate cross-functionally with sales, product, and engineering to solve complex customer challenges
- Focus on talent attraction, retention, and development to create high-performance teams
- Balance autonomy with effective upward communication and act as an advisor and role model for exemplary customer service
Required Qualifications:
- 6+ years of experience in Customer Success or Account Management (preferred)
- At least 3 years in the SaaS space
- 3+ years leading a high-performing team of Customer Success Managers
- Proven track record negotiating contracts and overcoming pricing objections for renewals and upsells
- Familiarity with B2B tech or subscription-based software
- Comfort in fast-paced, scaling environments
Datadog values office culture and hybrid work arrangements that support work-life harmony. The company offers best-in-class onboarding, sales training (MEDDIC, Command of the Message), professional development, stock equity (RSU), ESPP, and comprehensive benefits including healthcare, dental, parental planning, mental health support, 401(k) match, PTO, and fitness reimbursements.
