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GumGum is an advertising technology company that uses AI-driven contextual intelligence (the Mindset Graph) to match brands with audiences in the right mindset at the right moment. The company processes billions of real-time signals to optimize ad relevance and outcomes for advertisers, publishers, and consumers.
This Manager, Account Management role leads a regional team of approximately 5 Account Managers responsible for managing GumGum's digital media and advertising clients. You will oversee the full campaign lifecycle, from launch through performance optimization, ensuring flawless execution and exceeding client KPIs.
Key responsibilities include:
- Lead, mentor, and develop a high-performing regional Account Management team, fostering inclusive culture and driving recruitment/retention
- Ensure campaign execution excellence by collaborating with AdOps and internal teams to deliver consistent results
- Partner with Regional Sales leaders to support strategic opportunities and maintain alignment between Sales and Account Management
- Identify and drive incremental revenue through cross-sell/upsell opportunities while protecting at-risk business
- Elevate client experience by participating in high-level client calls, gathering feedback, and delivering white-glove service
- Optimize operational workflows and implement process improvements in partnership with the Director of Account Management
- Serve as the regional point of contact for Account Management, managing documentation and resolving complex technical challenges
- Collaborate cross-functionally across departments to align on regional strategy and support organizational goals
Required qualifications:
- 5+ years of digital media experience in Account Management, Media Planning, or Client Services
- BA/BS in Business, Marketing, or equivalent practical experience
- Proven leadership experience directly managing and developing 3+ individual contributors
- Deep understanding of online advertising, industry concepts, and digital media revenue models
- Advanced proficiency in advertising metrics and ability to translate campaign data into actionable client insights
- Familiarity with ad tech platforms including Salesforce, JIRA, DoubleClick, and verification partners (MOAT, IAS, DoubleVerify)
Note: While remote work is available, GumGum is seeking candidates residing in the Minneapolis area for business needs including client interaction, team collaboration, and timezone alignment.
