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Kaseya, a leading provider of AI-powered IT management and cybersecurity software, is seeking a Manager of Account Management to lead and develop a high-performing account management team in Miami. The company serves Managed Service Providers (MSPs) and internal IT organizations globally, managing over 15 million endpoints across more than 20 countries. Backed by Insight Partners, Kaseya has achieved sustained double-digit growth and continues expanding its market presence.
In this role, you will lead, mentor, and develop a team of individual contributors focused on account management and client success. You'll build and maintain strong, long-term relationships with key clients, serving as a trusted advisor and primary point of contact. Your responsibilities include developing and executing strategies to enhance client satisfaction, retention, and overall account performance; monitoring KPIs to ensure team goals are met; addressing client issues and escalations promptly; and collaborating with cross-functional teams to deliver seamless client experiences.
You will provide regular reporting to senior management on team account status, client feedback, and performance metrics. Additionally, you'll identify opportunities for process improvements, implement best practices to enhance efficiency, and offer ongoing training and development to foster team growth. This is a crucial role in ensuring clients receive unparalleled service while driving business results and team advancement.
Kaseya values builders and problem-solvers who create rather than wait, treating challenges as opportunities to drive impact across IT environments globally.
QUALIFICATIONS:
- Minimum 2 years of managing a team of quota-carrying account managers or account executives
- Experience managing a team of at least 5 sales representatives
- Strong understanding of client management and relationship-building techniques
- Excellent leadership, communication, and interpersonal skills
- Ability to analyze data, identify trends, and make data-driven decisions
- Proficiency in CRM software and account management tools
- Experience in the IT or software industry is a plus
