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Checkout.com is building out its Go-To-Market team in Australia and seeking a Manager of Account Management to lead and nurture relationships with key merchants and partners. This is a foundational role in a nascent team, offering the opportunity to shape the Account Management organization from the ground up.
You will serve as the primary business advisor and point of contact for assigned key accounts throughout and after the integration process. Your responsibilities include crafting merchant-specific account development plans, delivering consultative guidance on global payments strategies, and managing merchant deliverables through project coordination. You'll act as the voice of Checkout.com's product and brand, providing expertise, education, and mentorship while building high-touch, long-term relationships.
A critical part of the role is cross-functional collaboration with Sales, Legal, Integration, and Support teams to influence internal stakeholders and product roadmaps, ensuring exceptional merchant experiences. You'll provide on-the-ground feedback and strategic insights to regional and global leadership, directly shaping product roadmap priorities and go-to-market motions for the AU/NZ market.
The ideal candidate brings 6+ years of B2B Account Management, Relationship Management, or Customer Success experience in Fintech and/or Payments. You are a strategic problem-solver with strong project management skills, deep knowledge of e-commerce and payments technologies, and the ability to establish robust relationships across all organizational levels. You thrive in fast-paced, dynamic environments, prioritize shifting workloads effectively, and combine analytical rigor with high intellectual curiosity. You're data-driven, comfortable leveraging emerging technologies like AI, and possess the business acumen and gravitas to influence at all levels.
