SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Reserv is a venture-backed insurtech (funded by Bain Capital and Altai Ventures) founded in 2022 that builds AI and automation technology to streamline claims handling. The company is seeking an experienced Major Case Claims Resolution Specialist to oversee high-exposure, complex, and litigated commercial auto claims involving serious injuries.
In this role, you will own the full claims lifecycle from initial investigation through resolution, managing litigation strategy and collaborating with defense counsel. You will serve as the key point of contact for all stakeholders—claimants, legal counsel, medical professionals, and internal teams. These cases often involve layered policies, multi-party litigation, and sensitive negotiations. You will be empowered to shape case strategy, resolve complex coverage issues, and drive timely, thoughtful outcomes.
Key responsibilities include:
- Managing all aspects of litigated cases and evaluating resolution processes
- Analyzing commercial auto claims to identify disputes, investigating and gathering documentation, evaluating liability and damages, and negotiating resolutions with opposing parties
- Managing litigation cases and communicating regularly with clients, attorneys, vendors, and stakeholders
- Reviewing legal documents and ensuring compliance with suit-handling plans
- Analyzing policy language and making appropriate coverage decisions
- Directing and controlling outside vendors including defense counsel, coverage counsel, experts, and independent adjusters
- Maintaining an active adjuster license (resident-state or Designated Home State) and obtaining additional licenses within 60 days if required
You will also have the opportunity to influence process improvements by working closely with product and engineering teams to provide frontline feedback on complex claim handling.
Location: Candidates must reside in an eligible U.S. state throughout employment. The company is unable to hire candidates in California, Alaska, Hawaii, U.S. territories, or outside the United States.
Requirements:
- Bachelor's degree (not strictly required if other qualifications are strong)
- 10+ years of claim handling experience, with 5+ years handling a pending caseload of >60% in litigation
- Commercial Auto experience is required
- Comfort managing litigation strategy and holding attorneys accountable; you drive discovery timing and order
- Understanding of transportation coverages, contractual risk transfers, and additional insured forms
- Strong medical causation knowledge
- Sense of urgency and ability to manage time-sensitive demands
- Strong communication skills (phone and written) in a prompt, courteous, professional manner
- Strong analytical and negotiation skills; you conduct direct negotiations with opposing counsel
- Knowledge of multiple state statutes, good faith claim handling practices, regulations, and guidelines
- Ability to professionally collaborate with all stakeholders
- Active adjuster license (resident-state or DHS); willing to obtain additional licenses within 60 days including state testing
- Attention to detail, time management, and ability to work independently in a fast-paced remote environment
- Curious, motivated by problem-solving and questioning the status quo
- Desire to engage in learning and continuous professional development
- Willingness to travel for client and claims needs
