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Wave is a fintech company building mobile money and financial services across Africa, with millions of users across 9 countries. The company's mission is to make Africa the first cashless continent by providing accessible, affordable financial services through a mobile app.
You will lead agent liquidity and cash operations in Malawi, managing the agent network to ensure sufficient and cost-effective liquidity while meeting customer needs at agent points. This is a hands-on operational leadership role with significant responsibility for cash flow, security, and team management.
Key responsibilities include:
- Manage the agent network nationwide with minimal liquidity distress, coordinating agent rebalancing and cash pick-ups from banks
- Oversee all cash-in-transit firm operations to ensure strict SLA adherence and prevent agent liquidity issues
- Set up, maintain, and manage Premium Agencies and Premium Master Agents
- Build and lead a skilled field-based team to implement strategy and achieve liquidity goals in a fast-growing environment
- Develop team, policies, processes, and strategies to address evolving liquidity needs
- Monitor nationwide liquidity status and identify priority areas
- Develop innovative solutions and coordinate projects to improve liquidity operations
- Provide expert insight during policy reviews and process documentation
- Lead knowledge transfer sessions with other country operations
- Adhere to all security standards and report challenges proactively
- Frequent travel required within Malawi (approximately 70% of the time)
The role is based in Lilongwe with a permanent employment arrangement. Wave offers competitive salaries, generous health insurance for employees and dependents, 26 weeks of parental leave for mothers and 4 weeks for fathers, subsidized childcare, airtime reimbursement, free food, and office space.
Requirements:
- Fluency in English and a local language
- 5+ years of experience managing liquidity in mobile money operations, retail commercial banks, cash movements, cash-in-transit, or treasury
- Minimum 2 years of experience building, leading, and managing field-based teams
- Bachelor's degree in Finance, Accounting, Business Management, or comparable field
- Proficiency with Excel and/or Google Sheets
- Willingness to travel 70% of the time within Malawi
- Proven experience in customer relationship management
- Strong knowledge of agent network management and negotiation skills
Preferred qualities include understanding of local liquidity challenges in scaling agent networks, strong analytical skills and Excel proficiency, integrity, process documentation ability, adaptability and creative thinking, effective communication, user-centric perspective, experience leading teams managing agent network operations, and demonstrated tenacity.
